Unified Inbox Bookings Permits & Tickets Record Catches Enquiries

Bookings, Permit Sales, Catches & Enquiries in one place

Clubnest brings your orders and messages together so nothing gets missed. Confirm coach bookings, track permit sales, approve record catches, and answer contact enquiries from a single GDPR-first dashboard with filters, automation, exports and audit trails.

Fast filters CSV & PDF exports Audit logs & roles
Bookings 21 Permits 318 Catches 7 Enquiries 3

Next booking

Sat 10:00 — Junior Coaching

Today’s sales

24 permits • 6 day tickets

Inbox

1 new enquiry

All caught up

Exports ready for treasurer

Views: My queue • Unassigned • Due soon
Process more in less time

Why centralise orders and enquiries?

When bookings live in one app, permits in another, catches in someone’s photo roll and enquiries inside an overflowing inbox, volunteers waste time hunting for context. Clubnest fixes that with a single queue where every item is searchable, filterable and linked to the angler’s profile. You see the booking they made, the permits they hold, and the messages they’ve sent — in one view — so you can respond fast and keep accurate records for GDPR and safeguarding.

  • One list with tabs for Bookings, Permits, Catches and Enquiries.
  • Powerful filters: date, coach/venue, status, payment, tags.
  • CSV/PDF exports for treasurers and newsletters.
  • Role-based access with a complete audit trail.

Built around real volunteer workflows

Confirm pending coach bookings, bulk-print registers, reconcile payments, approve record catches with one click and assign contact enquiries to the right officer. No browser gymnastics, no lost threads.

Quick actions
Accept • Confirm • Approve • Resolve
Queues
Unassigned • My items • Due soon
Bulk tools
Batch export • Print • Tag • Notify

All changes are timestamped and attributable for compliance.

The four pillars of the Unified Hub

Coach Bookings

Accept, reschedule or cancel with clear status labels. Print day sheets and registers, see guardian contacts for juniors, note consent flags and medical notes (role-gated), and message attendees by email.

  • One-click printable registers & PDF day plans
  • Waitlists & capacity management
  • Venue & peg allocations

Ticket & Permit Sales

See today’s sales, renewals due, expiring permits and refunds at a glance. Each sale links to the angler profile and QR verification history so bailiff conversations are simple and respectful.

  • Auto-renew tracking & dunning status
  • Sales by product, age group, venue
  • Instant QR state (Active/Expired/Revoked)

Record Catches

Anglers submit species, weight and a photo. Admins approve to publish on the website with automatic resizing, watermarking (optional) and social cards ready to share.

  • lb/oz/dr support & metric equivalents
  • Species validation & venue link
  • Auto-generated Open Graph previews

Contact Enquiries

A clean inbox with spam controls and assignment. Tag messages (membership, juniors, safeguarding, venue hire), add internal notes, create tasks and mark as resolved.

  • Role-aware views for safeguarding leads
  • Saved replies & merge tags
  • Link to user profiles or create new contacts

From booking to attendance — in three clicks

Parents or anglers book a coaching slot or session from your website. The booking lands in the Unified Hub as Pending with session, coach and venue context. Admins accept and the attendee receives a branded confirmation with calendar files. On the day, your coach prints a register with emergency contacts and consent flags (visible only to authorised staff). If spaces open, the waitlist auto-notifies the next person.

  • Per-session capacity with warnings to prevent overbooking
  • Reschedule with a single action; all stakeholders notified
  • Export attendance for reporting and funding requirements

Sales that reconcile cleanly

Tickets and permits are associated with age groups and venues. The Hub shows live sales, renewal cohorts, and expiring permits. Refunds or revocations instantly flip the QR state. Download settlement-friendly CSVs for your treasurer and map to chart of accounts with memo notes for transparent audits.

  • Breakdowns by product, concession, payment method and channel
  • Renewal forecasts with opt-in rates and dunning outcomes
  • Per-venue revenue insight for strategic stocking and maintenance

Showcase the best fish with confidence

Record Catches submissions include species, weight, venue, angler and a photo. Moderators check details, request clarifications if needed, then approve to publish to your site and social feeds. You build a living archive that inspires juniors and attracts new members, while keeping moderation tight and respectful.

  • Automatic image optimisation and optional watermark
  • Flag unusual weights for a second review
  • Connect catches to venue pages and matches where relevant

Every enquiry gets to the right person

Assign enquiries to officers (membership, juniors, safeguarding, press, venue hire). Add internal notes, use saved replies with merge tags, and set reminders. When a conversation involves a junior, privacy-safe views keep sensitive data visible only to roles with a legitimate need.

  • Spam protection and rate limiting to protect volunteers’ time
  • Attachment support for forms and evidence
  • Resolution metrics and SLAs for committee reporting

One data model across your platform

The Hub sits on the same core records as your website builder, calendar, permits and LMS. That means fewer duplicates, fewer errors and richer context everywhere. A parent booking a junior session is the same household that holds a junior season permit and subscribed to your newsletter. When they message you, you see the whole story.

Club Calendar

Bookings feed the calendar; results and catch approvals can auto-publish announcements.

LMS & Courses

Attendance can unlock modules or certificates; quizzes appear in learner timelines.

Blog & Newsletters

Turn approvals into stories, send roundups to segments, and track engagement.

Reports that answer real questions

Your committee and treasurer need clear numbers: how many bookings are confirmed, which permits are selling, where enquiries come from, which venues produce the most record catches, and how engagement changes through the season. The Hub provides ready-made exports and quick charts, plus CSVs you can combine with grant reporting or further analysis.

Finance snapshots

Sales by period, product and concession; renewal pipeline; refund logs with reasons.

Participation

Coaching attendance by age group; waitlists; no-shows; progression into courses.

Angling outcomes

Species and weight distribution; venue hotspots; photo approvals over time.

Security, GDPR & safeguarding

The Hub follows a privacy-first approach: data minimisation, encryption at rest and in transit, and role-based access so volunteers see only what they need. Every action is logged — who accepted a booking, who approved a catch, who changed the status of an enquiry — with timestamps for accountability and compliance.

  • Granular permissions for coaches, bailiffs, treasurers and officers
  • Subject Access Request and data portability exports
  • Privacy-safe QR and junior data handling

Accessible by design

WCAG-aware contrast, clear states and keyboard-friendly tables mean the Hub is comfortable to use on laptops at home and on phones by the bank. Print views are clean and ink-sensible.

Frequently asked questions

Can we customise statuses and tags?
Yes. Use your own statuses (e.g., Pending → Accepted → Confirmed → Completed) and colour-coded tags for projects like “Winter League” or “Junior Onboarding”.
Do reminders and emails send automatically?
You can enable automatic confirmations, reminders and renewal nudges, or keep everything manual if you prefer. Templates are editable and respect your theme and logo.
What export formats do you support?
CSV for spreadsheets and finance tools, and tidy PDFs for registers, day sheets and committee packs. All exports include your logo and date/time stamps.
How do you handle junior data?
Guardian-led purchasing and booking, privacy-safe QR displays (initials if needed), role-restricted access to medical notes, and full audit trails. We minimise data shown on checks and in public views.

Bring everything under one roof

Stop juggling tabs. Manage bookings, ticket & permit sales, record catches and enquiries together — with strong governance, clean exports and a delightful experience for members and volunteers alike.